State Farm® Insurance Agent Jeremy Jones

"I’m dropping my review from 5 stars to 1 star, and let me be clear—this has absolutely nothing to do with Olivia or Jennifer, both of whom have been fantastic. This is entirely because of the staggering incompetence surrounding my policies. First, my mortgage policy wasn't even written in my name. Instead, it was put under my fiancée’s name—and get this—it was the wrong name altogether. As a result, I had to get a refund from my previous insurance company and deal with the hassle of getting my mortgage company to pay out to a new insurance provider, State Farm. But it doesn't end there. As of today, October 7th, my policy is STILL under my fiancée’s name and stuck in underwriting. Perfect timing, right? Especially with hurricanes looming. On top of that, my personal property policy was completely botched. Now I’m on the hook to cover the difference in payments to bring the policy back to the original (and already inflated) amount because, once again, it was written incorrectly. The level of incompetence at this office is beyond belief. If you’re considering State Farm, do yourself a favor and find another office—one with an agent who actually gives a damn."

"Great job by Olivia Winn .My new car policy was setup and activated fast and professionally"

"My experience with this branch has been unsatisfactory. I was called by an employee named Paige who told me that they would be able to give me a better deal on homeowners and car insurance.I didn't even call them, they contacted me. I let her know what my current rates were and the quotes I was receiving from other insurance providers. She then has an agent named Desmond reach out to me, and I was told that they would beat the quotes I was given. After deciding on which coverage I wanted, I let him know that I would like for my due date to be the 19th and that I could make the payment immediately and wouldn't have anything to worry about. He even called Progressive for me and had me speak to them to cancel the current policy that I had. Apparently I do have something to worry about, because after sending several emails, to which I received no response, and asking over the phone when I was contacted to send them a copy of my safe driving certificate. Because now, after getting on the phone with this office, because no has answered my emails, I was told that my homeowners policy was canceled by underwriting and no one told me. I even spoke to Desmond about it on August 17th and he just said that underwriting takes 10 business days and I let him know it's been over a month. The office manager told me over the phone that there are clear notes in my file, so she doesn't know why my agent never notified me, or even let me know when I asked him over the phone a week ago. They had no problem pressuring me to give them the payment before my due date, yet they can't find the time to answer emails or even just look at the notes in my files when I call to give me necessary information. And to add insult to injury, since my auto policy was bundled with my homeowners, I now also have to also get new car insurance, which Paige and Desmond failed to mention when they called me to ask for my safe driving certificate. This has been an extremely poor experience with this branch."

"I just moved to a new apartment and reached out to bundle my renter's insurance with my current car insurance policy. Olivia Winn handled my transaction with ease! Moving is a stressful time, but she made this part a breeze. Thank you, Olivia!"

"Olivia, took care of me from the gate. She took responsibility of calling me back as promised and going the extra mile of taking care of my insurance needs, she also listened to my financial needs and hit it out the park with her customer service excellences in satisfying my needs. Thank you Olivia for being apart of Jeremy Jones State Farm. Cynthia Johnson"

"I have been with State Farm for many years. Today I called to add a vehicle to my policy and spoke with Ms. Olivia. She reviewed the policies on all my vehicles and was able to help reduce my monthly payment. Highly recommend the team at Jeremy Jones-State Farm Insurance Agent."

"I needed to get a liability insurance policy for my college student who is living off campus this year. Olivia was so proactive and was able to assist with any and all questions that I had. She sent me a quote that worked within my budget and exceeded the requirements of the landlord. Thank you, Olivia, for providing excellent customer service."

"Olivia was very knowledgeable and patient with me during her process of transferring my insurance over. I will highly recommend!!"

"Oliva Winn, Jeremy Jones and the entire office are always so quick to respond and get the insurance I need switched around or added. Appreciate this team as my Insurance Agents and looking forward to continue saving money with them!"

"i received great assistance from Olivia Winn. She was fast at responding and assisting me with my insurance needs. Very satisfied with her help!"

"I needed assistance with getting a policy declarations page issued listing my HELOC lender and a representative from this office (Olivia Winn) was extremely prompt and attentive in helping me!"

"I’d like to give a huge shout out to Olivia Winn for assisting me in obtaining my renters insurance policy. She provided fast and friendly customer service! It was such a delight to work with her. Keep up the great work 😁"

"I’m not usually one to complain or demean someone’s reputation, but if it means warning people or helping at least one person I will do it. If you are looking for homeowners or auto insurance steer clear of Jeremy Jones. I was contacted by one of his agents after requesting quotes for homeowners insurance. He gave me a great quote and I purchased the policy. The following day my mortgage company paid the amount in full from my escrow. We’re not talking chump change…you all know homeowners insurance in Florida is astronomical. A week later I call the office to ask a question. Before I can ask what I wanted to ask Jeremy says “oh Mrs. Rivera, I’m glad you called. I’m canceling your policy as we don’t insure houses in Florida older than 2 years old!” He says this all while laughing…. My response “What do you mean my house is only 4 yrs old? How did your agent not know this and why the hell are you laughing? I’ve call the agent multiple times, my calls and messages have gone unanswered. Desmond Thomas the agent who sold me the bogus policy has yet to contact me. How many people have they bamboozled??? Again if I can make people aware so no one else gets scammed, my job is done."

"This State Farm is a scam … they will steal your money …please be aware of this agent Will not return your calls … and avoid you at all cost !! Bad business !! Stay away !!!"

"Jeremy Jones, is very accommodating. Not only did I pay my insurance today. I also got a calendar and a bunch of pens thank you jeremy."

"Always so polite and the best rates. The whole team so professional but Maria treated me so well! Call and ask for her, you will not regret!!"

"Excellent Service, from an excellent person! Thank you Maria Fernanda Canela for helping me. Best of the best contact her."

"If you need a good insurance call Maria Canela she will be giving you the best customer service and follow up. Thank you"

"Sammy Kim saved me loads of money on my insurance and had great customer service. Felt like I was on the phone with one of my life long best friends!"

"Jeremy is the best agent you can ask for"

"If you want a better rate contact Maria. She’s amazing. She will take care of you and your loved ones"

"If you want a better rate contact Maria she is so professional and makes the process easy. Great communicating and you can tell she actually cares. Would totally recommend! Thank you Maria!"

"Sammy gave me a great rate on auto insurance!"

"Needed help getting my car insurance lower and my man Sammy did a great job helping me out. Will be recommending to close ones because of the amazing rate."

"Llamen a María Canela que brinda un servicio al cliente de excelencia para Seguros de Carros es una atención VIP"